Chat Process And Customer Service.

Join Maple as a Chat Process And Customer Service. in Scheme No 71, Indore. No experience? You can still apply. The pay goes up to ₹20,000/month. The team is filling 11 vacancies.

Employer’s description

Good Communication Can Apply. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Gujarati

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

Eligibility

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Domestic, English, Gujarati, Hindi, Inbound, Marathi
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Gujarati

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status.

Job at a glance

• Location: Scheme No 71, Indore, Madhya Pradesh
• Openings: 11
• Employment type: Full time
• Work mode: Office-based
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Working hours: 09:30 am - 6:30pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Maple.