Collection Telecaller - Malayalam

Join Maple as a Collection Telecaller - Malayalam in Thane West, Mumbai. 15 candidates will be hired for this role. You can earn up to ₹25,000/month.

In the employer’s words

Tata Motors Collection Process Location: Ashar It Park, Thane Language: Malayalam Eligibility: Freshers & Experienced Communication: Average Communication Skills Salary: 18,00025,000 In-Hand Ctc Shift: 9:30 Am 6:30 Pm Week Off: Sunday Fixed Immediate Joiners Preferred.

Day-to-day work

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.

What you get

You will be paid ₹18,000 – ₹25,000 per month.

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Complaint handling, Hindi and English, Active listening, Verbal communication
• Basic English
• Freshers can apply
• A customer-first, polite attitude

Job at a glance

• Job location: Thane West, Mumbai, Maharashtra
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Vacancies: 15
• Work mode: On-site
• Shift: 09:30 am - 6:30pm | Monday to Saturday

Ready to start? Upload your resume and apply to Maple today.