Customer Care Manager

Maruti Suzuki Service has an opening for a Customer Care Manager based in Khanna, Ludhiana. Salary is up to ₹20,000/month. Great for first-time job seekers.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

What you will do

In this role, you will:

• Meet quality, call-handling and satisfaction targets.
• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Hindi and English, Verbal communication, Typing speed, Active listening
• Basic English
• Freshers can apply
• You are calm under pressure and patient

Compensation

You will be paid ₹15,000 – ₹20,000 per month.

Job at a glance

• Job location: Khanna, Ludhiana, Punjab
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Office-based
• Vacancies: 1

Ready to start? Upload your resume and apply to Maruti Suzuki Service today.