Customer Support Representative (Cs...

Start your next role as a Customer Support Representative (Cs... with Mas Callnet India Private Limited in Ashram road, Ahmedabad. Salary is up to ₹15,500/month. No experience? You can still apply. The team is filling 30 vacancies.

Employer’s description

We Are Hiring Agents For Our Growing Team. This Is A Great Opportunity For Candidates Who Are Good At Communication And Want To Build A Career In The Bpo/Kpo Sector. In This Role, You Will Connect With Customers Who Have Already Applied For Loans And Assist Them In Completing Their Gst And Itr Forms Through The Government Itr Portal. Type : Inbound, Domestic, Outbound | Languages : English

Compensation

Compensation: ₹12,800 – ₹15,500 per month.

Candidate profile

• Open to freshers
• Graduate or equivalent
• Comfortable with Domestic, English, Inbound, Outbound
• Good English
• Freshers can apply
• Type: Inbound, Domestic, Outbound
• Languages: English
• Someone polite and customer-first

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Job at a glance

• Location: Ashram road, Ahmedabad, Gujarat
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

Click Apply to send your profile to Mas Callnet India Private Limited. It takes less than a minute.