Team Leader (Tl)

Mas Callnet India Private Limited has an opening for a Team Leader (Tl) based in Ashram road, Ahmedabad. You can earn up to ₹40,000/month. There are 2 open positions.

Employer’s description

We'Re Hiring A Team Leader With 2+ Years Of Bpo Experience. Must Have Strong Team Handling Skills (2025 Agents), Knowledge Of Shrinkage, Attrition, Performance Management, Mis/Excel, And Daily Operations. Excellent Communication And Leadership Skills Are Required. 1 - 2 Years Experience Compulsory. | Type : Domestic, Outbound

Pay and perks

Compensation: ₹25,000 – ₹40,000 per month.

What the job involves

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Domestic, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Outbound
• Someone customer-first and calm under pressure

Job at a glance

• Job location: Ashram road, Ahmedabad, Gujarat
• Job type: Full time
• Openings: 2
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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