Telecaller

Mathur Icon Buildtech is looking for a Telecaller to join its team in Ahmamau, Lucknow. Salary is up to ₹11,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Requirements

• At least 2 years of relevant experience
• Education: Tenth Pass
• Good knowledge of CRM tools, Complaint handling, Active listening and Hindi and English
• Basic English
• More Than 2 Years Experience Compulsory.
• A patient, polite attitude

Day-to-day work

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You'll follow call scripts and update customers on ticket status.

What you get

You will be paid ₹10,000 – ₹11,000 per month.

Job at a glance

• Location: Ahmamau, Lucknow, Uttar Pradesh
• Job type: Full time
• Vacancies: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Mathur Icon Buildtech.