Operation Manager

Matrix Science Academy Ravet wants to bring on an Operation Manager for its Ravet, Pune team. You can earn up to ₹20,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Advanced Excel, Basic Excel | Skills Needed : Computer

What you will do

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll meet quality, call-handling and satisfaction targets.

Who can apply

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with Advanced Excel, Basic Excel, Computer
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Advanced Excel, Basic Excel
• Skills Needed: Computer
• You are customer-first and polite

Salary and benefits

You will be paid ₹20,000 per month.

Job at a glance

• Work location: Ravet, Pune, Maharashtra
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Matrix Science Academy Ravet.