Operations Supervisor

Matrix Solution is looking for an Operations Supervisor to join its team in Gota, Ahmedabad. The pay goes up to ₹18,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Complaint handling, Typing speed, Active listening and CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, patient attitude

Salary and benefits

Salary: ₹18,000 per month, based on skills and experience.

Day-to-day work

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Quick facts

• Location: Gota, Ahmedabad, Gujarat
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Matrix Solution reviews applications regularly.