Team Leader

Start your next role as a Team Leader with Matrix World Wide Express India Pvt Ltd in Banaswadi, Bengaluru. Salary is up to ₹40,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

What we are looking for

• At least 2 years of relevant experience
• Education: 12th Pass
• Skills: English, Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone customer-first and patient

Salary and benefits

You will be paid ₹25,000 – ₹40,000 per month.

What the job involves

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Position details

• Job location: Banaswadi, Bengaluru, Karnataka
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Matrix World Wide Express India Pvt Ltd.