Field Collection Executive

Matriz Solutions has an opening for a Field Collection Executive based in Electronic City, Bengaluru. Salary is up to ₹28,000/month. The team is filling 30 vacancies.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

What the job involves

• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• You'll follow call scripts and update customers on ticket status.
• You will identify upsell opportunities where relevant.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Tenth Pass
• Comfortable with Verbal communication, CRM tools, Complaint handling, Active listening
• Male Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and patient

Pay and perks

The salary for this role is ₹18,000 – ₹28,000 per month.

Quick facts

• Work location: Electronic City, Bengaluru, Karnataka
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

Ready to start? Upload your resume and apply to Matriz Solutions today.