Telecounsellor

Mayura Hospitals is looking for a Telecounsellor to join its team in Miyapur, Hyderabad. No experience? You can still apply. The team is filling 5 vacancies. You can earn up to ₹25,000/month.

Employer’s description

Must Have Very Good Communication Skills Customer Service & Relationship Management Coordination With Medical Staff Appointment Scheduling & Coordination Patient Follow-Ups & Assistance Address Patient Concerns With Empathy And Professionalism. Type : Inbound | Languages : Hindi, Telugu, English

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound, Telugu
• Female Only
• Basic English
• Freshers can apply
• Type: Inbound
• Languages: Hindi, Telugu, English
• A patient, calm under pressure attitude

Salary

You will be paid ₹15,000 – ₹25,000 per month.

Your responsibilities

• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Job at a glance

• Location: Miyapur, Hyderabad, Telangana
• Shift: 9:30 AM - 6:30 PM | Monday to Sunday
• Job type: Full time
• Openings: 5
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Mayura Hospitals today.