Email Support Executive

Mb Paras Enterprises Pvt. Ltd. has an opening for an Email Support Executive based in Rajouri Garden, Delhi. The team is filling 2 vacancies. You can earn up to ₹22,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, International, Sales | Languages : Hindi, English

What you get

The salary for this role is ₹18,456 – ₹22,000 per month.

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Hindi, Inbound, International, Outbound, Sales
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, International, Sales
• Languages: Hindi, English
• A customer-first, calm under pressure attitude

Your responsibilities

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Rajouri Garden, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 2

Interested? Apply now on BetterJobs with your resume — Mb Paras Enterprises Pvt. Ltd. reviews applications regularly.