Operation Manager

Start your next role as an Operation Manager with Meddirect in Banjara Hills, Hyderabad. The pay goes up to ₹70,000/month. The team is filling 2 vacancies.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Skills Needed : Email

Salary

Compensation: ₹40,000 – ₹70,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• At least 2 years of relevant experience
• Graduate or equivalent
• Skills: Email
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Skills Needed: Email
• A calm under pressure, customer-first attitude

Job at a glance

• Job location: Banjara Hills, Hyderabad, Telangana
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 2
• Work mode: Work from office
• Working hours: 10.00 AM - 7.00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Meddirect.