Customer Support And Documentation ...

Join Medi Pedia Overseas Education Private Limited () as a Customer Support And Documentation ... in Dwarka Sector 12, Delhi. Salary is up to ₹30,000/month. There are 2 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.Whatsapp. 1 - 2 Years Experience Compulsory. | Type : International | Languages : Hindi, English

Pay and perks

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Hindi, International
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: Hindi, English
• Someone polite and calm under pressure

What the job involves

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.

Job details

• Job location: Dwarka Sector 12, Delhi, Delhi
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 2
• Timings: 10:30 AM - 7:00 PM | Monday to Saturday

Apply today and take the next step in your career with Medi Pedia Overseas Education Private Limited ().