Telecaller

Megwill Solutions has an opening for a Telecaller based in Ameerpet, Hyderabad. Salary is up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: CRM tools, Verbal communication, Active listening, Typing speed
• Female Only
• Basic English
• Freshers can apply
• A customer-first, patient attitude

Key responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.

Pay and perks

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Job at a glance

• Job location: Ameerpet, Hyderabad, Telangana
• Work type: Work from office
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Megwill Solutions today.