Customer Care Manager

A new Customer Care Manager role is open at Mehra Bandhu, Varanasi Jn, Varanasi. You can earn up to ₹15,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyse Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, English

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Sales
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, English
• Someone customer-first and patient

Compensation

You will be paid ₹10,000 – ₹15,000 per month.

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.

Position details

• Job location: Varanasi Jn, Varanasi, Uttar Pradesh
• Shift: 10:30 AM - 7:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Interview timings: 12:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1

Apply today and take the next step in your career with Mehra Bandhu.