Telecaller

Mehta Agency wants to bring on a Telecaller for its Maninagar, Ahmedabad team. You can earn up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

Your main tasks will be to:

• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Salary

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: Tenth Pass
• Comfortable with CRM tools, Typing speed, Verbal communication, Complaint handling
• Basic English
• Freshers can apply
• You are calm under pressure and patient

Quick facts

• Location: Maninagar, Ahmedabad, Gujarat
• Employment type: Full time
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Mehta Agency.