Telecaller

Looking for a Telecaller role in Navrangpura, Ahmedabad? Merge Finance is hiring now. The pay goes up to ₹12,000/month. There are 2 open positions.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

What you get

The salary for this role is ₹12,000 per month.

Requirements

• At least 2 years of relevant experience
• Education: 12th Pass
• Skills: Active listening, Typing speed, Verbal communication, CRM tools
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• You are patient and calm under pressure

What the job involves

Your main tasks will be to:

• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Work location: Navrangpura, Ahmedabad, Gujarat
• Openings: 2
• Employment type: Full time
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Merge Finance reviews applications regularly.