International Voice Process Agent

Join Mergen Infotech (Opc) Private Limited as an International Voice Process Agent in Silk Board, Bengaluru. Salary is up to ₹32,000/month. There are 20 open positions.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. More Than 2 Years Experience Compulsory. | Type : International, Inbound, Outbound, Sales | Marketing | Languages : English

Roles and responsibilities

As an International Voice Process Agent, your work will include:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Salary and benefits

Compensation: ₹30,000 – ₹32,000 per month.

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Inbound, International, Marketing, Outbound, Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: International, Inbound, Outbound, Sales
• Marketing
• Languages: English
• Someone calm under pressure and polite

Position details

• Job location: Silk Board, Bengaluru, Karnataka
• Openings: 20
• Work type: Work from office
• Employment type: Full time
• Working hours: 8:30 PM - 5:30 AM | Monday to friday
• Interview timings: 1:00 PM - 7:00 PM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Mergen Infotech (Opc) Private Limited.