International Voice Process Agent

Mergen Infotech (Opc) Private Limited has an opening for an International Voice Process Agent based in Koramangala, Bengaluru. There are 30 open positions. You can earn up to ₹30,000/month.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Outbound, Inbound, Sales | Marketing | Languages : English

Salary

The salary for this role is ₹25,000 – ₹30,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Inbound, International, Marketing, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound, Inbound, Sales
• Marketing
• Languages: English

Key responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Quick facts

• Location: Koramangala, Bengaluru, Karnataka
• Job type: Full time
• Work mode: Work from office
• Vacancies: 30
• Interview timings: 7:00 PM - 10:00 PM | Monday to Friday
• Shift: 8:00 PM - 5:00 AM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Mergen Infotech (Opc) Private Limited.