Telecaller

A new Telecaller role is open at Metal Matrix Inc, Peenya, Bengaluru. You can earn up to ₹14,000/month. There are 2 open positions.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Salary and benefits

Compensation: ₹12,000 – ₹14,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Hindi and English, Active listening, Complaint handling, Verbal communication
• Good English
• 1 - 2 Years Experience Compulsory.
• You are polite and calm under pressure

Key responsibilities

Your main tasks will be to:

• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.

Position details

• Location: Peenya, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2

Ready to start? Upload your resume and apply to Metal Matrix Inc today.