Payment Follow-Up Executive

A new Payment Follow-Up Executive role is open at Metalab Analytical Pvt Ltd, Odhav, Ahmedabad. Salary is up to ₹25,000/month. 2 candidates will be hired for this role.

In the employer’s words

Humein Ek Dynamic Aur Responsible Candidate Ki Zarurat Hai Jo Daily Basis Par Clients/Parties Ko Call Karke Payment Follow-Up Kare. Candidate Ko Politely Aur Professionally Baat Karni Aani Chahiye, Aur Regular Tracking Aur Reporting Ka Kaam Bhi Karega. More Than 2 Years Experience Compulsory. | Languages : English, Hindi, Gujarati

Salary

Compensation: ₹15,500 – ₹25,000 per month.

Eligibility

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Gujarati and Hindi
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi, Gujarati
• A calm under pressure, polite attitude

Key responsibilities

Here is what a typical day looks like:

• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Job details

• Work location: Odhav, Ahmedabad, Gujarat
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Work mode: Work from office
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Metalab Analytical Pvt Ltd today.