Customer Service (Voice Process)

Join Mg Consulting Private Limited as a Customer Service (Voice Process) in Magarpatta, Pune. There are 25 open positions. Salary is up to ₹35,000/month.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Languages : English

Salary and benefits

Compensation: ₹20,000 – ₹35,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA.
• You will log every interaction and its outcome in the support system.
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Skills and qualifications

• Ideal for freshers starting their career
• Graduate or equivalent
• Comfortable with English
• Good English
• Freshers can apply
• Languages: English
• Someone calm under pressure and polite

Quick facts

• Job location: Magarpatta, Pune, Maharashtra
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Timings: Rotational shifts
• Vacancies: 25

If this job suits you, apply now — shortlisted candidates will be contacted by Mg Consulting Private Limited.