Telecaller

Micro Skill Technology wants to bring on a Telecaller for its Chandrasekharpur, Bhubaneswar team. Salary is up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you get

The salary for this role is ₹10,000 – ₹12,000 per month.

What we are looking for

• Open to freshers
• Education: Tenth Pass
• Skills: Hindi and English, Verbal communication, Active listening, Typing speed
• Basic English
• Freshers can apply
• A calm under pressure, patient attitude

What the job involves

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Job details

• Work location: Chandrasekharpur, Bhubaneswar, Odisha
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Work mode: Office-based

Ready to start? Upload your resume and apply to Micro Skill Technology today.