Customer Support Engineer

Looking for a Customer Support Engineer role in Pimple Saudagar, Pune? Microcosmos Imaging Systems Pvt Ltd is hiring now. The pay goes up to ₹35,000/month. 4 candidates will be hired for this role.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Marathi, Hindi, English

Your responsibilities

As a Customer Support Engineer, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.
• You will resolve queries and complaints with patience and accuracy.

What you get

Salary: ₹15,000 – ₹35,000 per month, based on skills and experience.

Eligibility

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Good knowledge of English, Hindi and Marathi
• Basic English
• Freshers can apply
• Languages: Marathi, Hindi, English
• You are calm under pressure and customer-first

Position details

• Job location: Pimple Saudagar, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 4

Apply today and take the next step in your career with Microcosmos Imaging Systems Pvt Ltd.