Telecaller

Milestone Consultancy wants to bring on a Telecaller for its Dapodi, Pune team. The pay goes up to ₹16,000/month. There are 3 open positions.

Employer’s description

Responsible For Calls To The Customers Follow Up And Update System. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Marathi, Hindi, English

What the job involves

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

What we are looking for

• 1–2 years of relevant experience
• Education: Graduate
• Skills: English, Hindi, Marathi, Outbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Marathi, Hindi, English
• Someone calm under pressure and customer-first

Pay and perks

The salary for this role is ₹15,000 – ₹16,000 per month.

Quick facts

• Job location: Dapodi, Pune, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 3
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site

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