Voice Process Associate

Mind Loop Solutions is hiring a Voice Process Associate in Viman Nagar, Pune. The pay goes up to ₹30,000/month. No experience? You can still apply. The team is filling 30 vacancies.

Employer’s description

Hiring: International Voice Process Executive Handle Warm & Digital Leads, Interact With Customers, Upsell/Cross-Sell Services, And Manage Digital Sign-Ups. Perks: Daily/Weekly/Monthly Incentives, Cab Facility, Fixed Shift. Requirements: Excellent English, Sales-Driven Attitude, Prior International Calling Experience Preferred. Type : Outbound, International | Languages : English

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Requirements

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of English, International and Outbound
• Good English
• Freshers can apply
• Type: Outbound, International
• Languages: English

Pay and perks

Compensation: ₹15,000 – ₹30,000 per month.

Position details

• Location: Viman Nagar, Pune, Maharashtra
• Working hours: 5:30 AM - 2:30 PM | Monday to Friday and 5:30 AM - 11:30 AM | Saturday
• Job type: Full time
• Work type: Work from office
• Interview timings: 9:00 AM - 4:00 PM | Monday to Friday 9:00 AM - 1:00 PM | Saturday
• Vacancies: 30

Apply today and take the next step in your career with Mind Loop Solutions.