Customer Care Executive

Miraj Cinema has an opening for a Customer Care Executive based in Scheme No 54, Indore. The pay goes up to ₹12,700/month. 5 candidates will be hired for this role.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What you get

Compensation: ₹12,700 per month.

What the job involves

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Active listening, Typing speed and CRM tools
• No English required
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and polite

Position details

• Work location: Scheme No 54, Indore, Madhya Pradesh
• Employment type: Full time
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Miraj Cinema. It takes less than a minute.