Telecaller

Looking for a Telecaller role in Amaravathi, Guntur? Mithra Educational Services is hiring now. Freshers can apply. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

Compensation: ₹10,000 – ₹15,000 per month.

Eligibility

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: CRM tools, Hindi and English, Typing speed, Verbal communication
• Basic English
• Freshers can apply
• Someone calm under pressure and patient

What the job involves

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant

Job at a glance

• Location: Amaravathi, Guntur, Andhra Pradesh
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Mithra Educational Services reviews applications regularly.