Team Leader (Tl)

Mk Fincare Private Limited is looking for a Team Leader (Tl) to join its team in Nirman Vihar, Delhi. 22 candidates will be hired for this role. Salary is up to ₹25,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Must Knowledge About Car Loans, Personal Loans, Business Loans, Housing Loans, Lap Etc. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, English

What you get

Compensation: ₹20,000 – ₹25,000 per month.

What you will do

As a Team Leader (Tl), your work will include:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: Tenth Pass
• Skills: English, Hindi, Sales
• Female Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, English
• Someone patient and customer-first

Job details

• Location: Nirman Vihar, Delhi, Delhi
• Work mode: Office-based
• Vacancies: 22
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Mk Fincare Private Limited reviews applications regularly.