Telecaller

Mk groups is hiring a Telecaller in Labbipet, Vijayawada. Salary is up to ₹11,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

Compensation: ₹10,000 – ₹11,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Verbal communication, Active listening, CRM tools, Hindi and English
• Basic English
• Freshers can apply
• You are polite and patient

What you will do

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Job details

• Location: Labbipet, Vijayawada, Andhra Pradesh
• Vacancies: 1
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

Apply today and take the next step in your career with Mk groups.