Bpo Telecaller , Bpo Executive , Ca...

Mncs is looking for a Bpo Telecaller , Bpo Executive , Ca... to join its team in Sector 17 - Gurgaon, Delhi. The team is filling 30 vacancies. The pay goes up to ₹18,500/month.

In the employer’s words

Manage Customer Interactions Via Call Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Pay and perks

You will be paid ₹12,000 – ₹18,500 per month.

What we are looking for

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of CRM tools, Hindi and English, Typing speed and Active listening
• No English required
• Freshers can apply

What the job involves

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system

Job at a glance

• Location: Sector 17 - Gurgaon, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time

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