Inbound Bpo Customer Support Execut...

Mncs wants to bring on an Inbound Bpo Customer Support Execut... for its Sector 62 - Noida, Delhi team. Great for first-time job seekers. You can earn up to ₹20,000/month. 30 candidates will be hired for this role.

Note from the employer

Manage Customer Interactions Via Call Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

Requirements

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with English
• Good English
• Freshers can apply
• Languages: English
• A polite, calm under pressure attitude

What you get

The salary for this role is ₹15,000 – ₹20,000 per month.

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant

Quick facts

• Job location: Sector 62 - Noida, Delhi, Delhi
• Openings: 30
• Work type: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Mncs. It takes less than a minute.