Telecaller

Join Modern Weigh Bridges as a Telecaller in Arisipalayam, Salem. Salary is up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

In this role, you will:

• You will follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Hindi and English, Verbal communication, Active listening, Typing speed
• Basic English
• Freshers can apply
• A customer-first, polite attitude

Pay and perks

The salary for this role is ₹10,000 – ₹12,000 per month.

Job details

• Work location: Arisipalayam, Salem, Tamil Nadu
• Work type: Office-based
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Modern Weigh Bridges. It takes less than a minute.