Senior Telecaller

Mohana'S Sweets And Caterers wants to bring on a Senior Telecaller for its Model Town, Delhi team. 6 candidates will be hired for this role. You can earn up to ₹30,000/month.

Employer’s description

Telecalling Sales Executiveindustry: Sweets & Catering Responsibilities:- Make Outbound Calls And Generate New Sales Leads.- Follow Up With Customers For Catering, Sweets, Corporate And Bulk Orders.- Explain Menus, Packages And Services And Convert Enquiries Into Bookings.- Maintain Customer Data, Daily Call Records And Follow-Ups.- Coordinate With The Sales Team For Quotations And Order Closures.Requirements:- Good Communication Skills In Hindi & English.- Confident, Target-Oriented And Persuasive.- Prior Telecalling/Sales Experience Preferred.- Freshers With Good Communication Skills Can Apply.Salary: 15,000- 25,000 Incentives. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• You will log every interaction and its outcome in the support system.

Salary and benefits

The salary for this role is ₹15,000 – ₹30,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Education: Graduate
• Skills: Verbal communication, CRM tools, Typing speed, Complaint handling
• Good English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, polite attitude

Quick facts

• Work location: Model Town, Delhi, Delhi
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 6
• Work mode: Work from office
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Mohana'S Sweets And Caterers.