Customer Care Executive / Inbound O...

Moil Consultant is looking for a Customer Care Executive / Inbound O... to join its team in Sector 90 - Gurgaon, Delhi. The team is filling 5 vacancies. The pay goes up to ₹20,000/month.

Employer’s description

Answer Inquiries, Resolve Complaints, Process Orders, And Maintain Interaction Logs Across Phone, Email, And Chat Channels To Ensure High Satisfaction And Brand Loyalty.

What you will do

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• You'll handle inbound and outbound customer calls, chats or emails.

Pay and perks

Compensation: ₹16,000 – ₹20,000 per month.

Candidate profile

• Open to freshers
• Education: 12th Pass
• Skills: CRM tools, Active listening, Verbal communication, Hindi and English
• Good English
• Freshers can apply
• A customer-first, polite attitude

Position details

• Location: Sector 90 - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Openings: 5
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Moil Consultant reviews applications regularly.