Dth Inbound Customer Service Execut...

Start your next role as a Dth Inbound Customer Service Execut... with MOil in Sector 13 - Gurgaon, Delhi. No experience? You can still apply. You can earn up to ₹14,000/month. There are 25 open positions.

Employer’s description

Manage Customer Interactions Via Call Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Verbal communication, Active listening, Typing speed, Hindi and English
• No English required
• Freshers can apply
• Someone polite and patient

What you get

The salary for this role is ₹12,000 – ₹14,000 per month.

Day-to-day work

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Job details

• Location: Sector 13 - Gurgaon, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 25
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time

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