Bpo Team Leader / Collection Team L...

Start your next role as a Bpo Team Leader / Collection Team L... with Moil Placement Services in Sector 18 - Gurgaon, Delhi. The pay goes up to ₹35,000/month. The team is filling 5 vacancies.

Employer’s description

Good Experience In Attrition Shrinkage Kra Kpi. More Than 2 Years Experience Compulsory.

Requirements

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Typing speed, CRM tools, Hindi and English and Complaint handling
• Good English
• More Than 2 Years Experience Compulsory.

What the job involves

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.

Compensation

The salary for this role is ₹27,000 – ₹35,000 per month.

Job at a glance

• Location: Sector 18 - Gurgaon, Delhi, Delhi
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 5

Click Apply to send your profile to Moil Placement Services. It takes less than a minute.