Bpo Team Leader / Tl / Team Lead

Moil Placement Services wants to bring on a Bpo Team Leader / Tl / Team Lead for its Sector 20 - Gurgaon, Delhi team. Salary is up to ₹40,000/month. 20 candidates will be hired for this role.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

What you will do

As a Bpo Team Leader / Tl / Team Lead, your work will include:

• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Who can apply

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Verbal communication, CRM tools, Typing speed, Complaint handling
• Basic English
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and patient

Salary

The salary for this role is ₹30,000 – ₹40,000 per month.

Job details

• Job location: Sector 20 - Gurgaon, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 20
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Moil Placement Services.