Voice & Non-Voice Call Center Execu...

Moil Placement Services wants to bring on a Voice & Non-Voice Call Center Execu... for its Sector 5 - Gurgaon, Delhi team. The pay goes up to ₹15,000/month. There are 20 open positions.

Note from the employer

Manage Customer Interactions Via Call Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

What you get

You will be paid ₹11,000 – ₹15,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Education: Tenth Pass
• Skills: Typing speed, Complaint handling, Active listening, Hindi and English
• Basic English
• Freshers can apply
• You are calm under pressure and polite

Key responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Job at a glance

• Work location: Sector 5 - Gurgaon, Delhi, Delhi
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 20

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