Team Leader

Looking for a Team Leader role in Erandwane, Pune? Monarch Srvices is hiring now. There are 4 open positions. Salary is up to ₹45,000/month.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. Should Be Dra Certified & Have Complete Knowledge About Banking Sector. More Than 2 Years Experience Compulsory. | Type : Outbound

Salary

The salary for this role is ₹15,000 – ₹45,000 per month.

Your responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Requirements

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Outbound
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Outbound

Job at a glance

• Location: Erandwane, Pune, Maharashtra
• Job type: Full time
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 4

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