Call Quality Analyst (Health Insura...

Looking for a Call Quality Analyst (Health Insura... role in Sector 2 - Noida, Delhi? Money Matters is hiring now. The pay goes up to ₹30,000/month.

Employer’s description

Evaluates Customer Interactions To Ensure Representatives Meet Company Standards, Regulatory Compliance, And Customer Satisfaction Goals. They Monitor Calls, Score Agent Performance Using Scorecards, Provide Constructive Feedback, And Analyze Performance Data To Identify Training Needs And Process Improvements. 1 - 2 Years Experience Compulsory. | Basic Excel

Salary and benefits

Compensation: ₹15,000 – ₹30,000 per month.

Key responsibilities

Your main tasks will be to:

• Coordinate stationery, housekeeping and vendor needs
• Greet visitors and manage front-desk calls
• Prepare reports and letters in MS Word and Excel
• Manage files, documents and office correspondence

Skills and qualifications

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Basic Excel
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Basic Excel
• A well spoken, organised attitude

Job at a glance

• Job location: Sector 2 - Noida, Delhi, Delhi
• Openings: 1
• Employment type: Full time
• Shift: 10:00 AM - 07:0 PM | Monday to Saturday
• Work mode: Office-based
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Money Matters today.