Email Support Executive

Start your next role as an Email Support Executive with Moneylicious Investments And Consulting in Adugodi, Bengaluru. The pay goes up to ₹27,000/month. There are 12 open positions.

Employer’s description

Scope Of Work Voice Email Processthe Voice Email Process Executive Will Be Responsible For Handling Customer Queries, Complaints, And Requests Via Email. The Role Focuses On Delivering Timely, Accuinformation, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• A polite, patient attitude

Roles and responsibilities

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Compensation

You will be paid ₹23,000 – ₹27,000 per month.

Job details

• Work location: Adugodi, Bengaluru, Karnataka
• Vacancies: 12
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Moneylicious Investments And Consulting.