Escalation Team Leader

Join Moneylicious Investments And Consulting as an Escalation Team Leader in Adugodi, Bengaluru. Salary is up to ₹50,000/month. The team is filling 5 vacancies.

Note from the employer

We Are Seeking A Proactive And Result-Oriented Team Lead Customer Escalation To Lead A Team Of Escalation Specialists In Delivering Exceptional Customer Experiences. The Team Lead Will Be Responsible For Driving Operational Excellence, Coaching The Team, Ensuring Timely Resolution Of Customer Escalations, And Collaborating With Cross-Functional. More Than 2 Years Experience Compulsory. | Type : Domestic | Languages : Kannada, Hindi, English

What you will do

In this role, you will:

• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

What you get

The salary for this role is ₹35,000 – ₹50,000 per month.

Skills and qualifications

• At least 2 years of relevant experience
• Graduate or equivalent
• Skills: Domestic, English, Hindi, Kannada
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Kannada, Hindi, English
• Someone customer-first and calm under pressure

Job at a glance

• Job location: Adugodi, Bengaluru, Karnataka
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Moneylicious Investments And Consulting reviews applications regularly.