Senior Escalation Specialist

Join Moneylicious Investments And Consulting as a Senior Escalation Specialist in Adugodi, Bengaluru. There are 10 open positions. You can earn up to ₹30,000/month.

Note from the employer

Requirement For Escalation Specialist Job Role Qualification 12Th Pass Work Exp Min 1 Year In Escalation L2 Level Of Query Resolution Ctc Upto 30000 In Hand +5000 Incentive. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Kannada, Hindi, English

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Domestic, English, Hindi, Inbound, Kannada
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Kannada, Hindi, English
• A customer-first, calm under pressure attitude

Roles and responsibilities

• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Salary and benefits

The salary for this role is ₹25,000 – ₹30,000 per month.

Position details

• Job location: Adugodi, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time

Ready to start? Upload your resume and apply to Moneylicious Investments And Consulting today.