Senior Customer Support Officer

Start your next role as a Senior Customer Support Officer with Moneyview in Kudlu Gate, Bengaluru. Salary is up to ₹50,000/month. There are 5 open positions.

Note from the employer

Key Responsibilities:Handle Inbound/Outbound Calls.Resolve Customer Queries, Complaints, And Service Requestsmaintain Accurate Records In Crm Systemsfollow Sops, Quality Standards, And Compliance Guidelinesachieve Productivity, Quality, And Customer Satisfaction Targets. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Hindi, English

Salary

Compensation: ₹25,000 – ₹50,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Hindi, English
• You are polite and customer-first

Your responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system.

Quick facts

• Job location: Kudlu Gate, Bengaluru, Karnataka
• Vacancies: 5
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Moneyview reviews applications regularly.