Telecaller

Morenour Goc Tech wants to bring on a Telecaller for its Nikol, Ahmedabad team. You can earn up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Requirements

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of CRM tools, Hindi and English, Complaint handling and Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Day-to-day work

In this role, you will:

• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.

What you get

You will be paid ₹12,000 – ₹15,000 per month.

Job details

• Work location: Nikol, Ahmedabad, Gujarat
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1

Click Apply to send your profile to Morenour Goc Tech. It takes less than a minute.