Call Listening / Quality Analyst

Mortbuzz Solutions India Private Limited is hiring a Call Listening / Quality Analyst in Hadapsar, Pune. Salary is up to ₹25,000/month. The team is filling 2 vacancies.

In the employer’s words

Listen To And Review Recorded/Live Customer Calls On A Daily Basis Evaluate Interactions Based On Predefined Quality Parameters Identify Gaps In Communication, Process Adherence, And Compliance Provide Structured Feedback And Coaching Inputs To Agents Prepare Quality Reports, Scorecards, And Performance Dashboards Highlight Recurring Issues. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi | Type : Mutual Funds

What you get

You will be paid ₹15,000 – ₹25,000 per month.

Your responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of Hindi, Marathi and Mutual Funds
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi
• Type: Mutual Funds
• You are calm under pressure and polite

Position details

• Work location: Hadapsar, Pune, Maharashtra
• Vacancies: 2
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Mortbuzz Solutions India Private Limited reviews applications regularly.