Telecalling Manager

Looking for a Telecalling Manager role in Thaltej, Ahmedabad? Motion Consultancy Llp is hiring now. The pay goes up to ₹28,000/month. 3 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. | Payment Collection Calls, Metting Calls , No Target, No Sales. 1 - 2 Years Experience Compulsory. | Type : Sales, Outbound | Languages : Gujarati

Pay and perks

The salary for this role is ₹20,000 – ₹28,000 per month.

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Gujarati, Outbound, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Outbound
• Languages: Gujarati
• You are customer-first and patient

Position details

• Job location: Thaltej, Ahmedabad, Gujarat
• Interview: 10:00 AM - 7:00 PM | Monday to Saturday
• Openings: 3
• Job type: Full time
• Work mode: Work from office
• Timings: 10 AM - 7 PM | Monday to Saturday

Apply today and take the next step in your career with Motion Consultancy Llp.