Tele Caller

Mpcon Cyber Excellence Division is looking for a Tele Caller to join its team in Shivaji Nagar, Bhopal. The pay goes up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Who can apply

• 2+ years of experience in a similar role
• Education: 12th Pass
• Skills: Verbal communication, Typing speed, Complaint handling, Active listening
• Basic English
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and patient

Key responsibilities

• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

What you get

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Position details

• Job location: Shivaji Nagar, Bhopal, Madhya Pradesh
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

Apply today and take the next step in your career with Mpcon Cyber Excellence Division.